Using the secure remote support capability of MITS our support engineers can, with your agreement, log on remotely to your system to see the issue for themselves. For 90% of issues this can provide a fix without the need for a site visit. In this way we ensure that issues are dealt with quickly and efficiently. The engineer can also see firsthand if the user is doing anything incorrectly and if so talk the user through the particular task effectively providing remote training assistance.

Remote Support Contracts

Our fixed price service including unlimited telephone and remote support ensures that you receive quality support. Whenever or wherever you have a problem, our computer support engineers are available to provide a fast solution. Smart IT can guarantee efficient response times and fix times from our group of qualified support engineers.

30 Days Free Remote Support

Enjoy a no obligation 30 day free trial of Smart IT Remote Support. This is an ideal solution for businesses considering remote support or a managed service. It is also a great way to evaluate the effectiveness or your existing IT support service.

Smart IT provides a comprehensive managed IT service to small businesses, supporting your IT infrastructure with unlimited telephone support, remote support and onsite assistance. The free 30 day trial includes:

• Comprehensive audit and health check of current systems and IT infrastructure.
• Remote monitoring and support of your IT infrastructure.
• Executive report and overview on the state of the network throughout the trial.
• Free no obligation quotation.

Professional IT support of your business critical technology allows your organisation to grow in confidence. IT support with a fixed monthly cost can also improve budgeting for IT expenses. Read our client testimonials (LINK) to see how our clients are benefiting from a reduced dependance of onsite support time and a reduction in the associated costs.

To find out more about Remote Support simply call the Smart IT office on 0844 8118270 or complete our enquiry form. A member of our team will then contact you to discuss your requirements.