Your entire network, including hardware, software and connectivity are remotely monitored. We base our network support on enterprise class technology – Managed Information Technology Services (M.I.T.S). This advanced support technology is normally available only to large corporations. It can provide real time information on events and performance of your entire network from Exchange Server performance statistics to a faulty processor fan. Our pro-active monitoring software identifies problems before they happen and fixes them before you even know they exist.

Using the secure remote support capability of MITS our support engineers can, with your agreement, log on remotely to your system to see the issue for themselves. For 90% of issues this can provide a fix without the need for a site visit. In this way we ensure that issues are dealt with quickly and efficiently. The engineer can also see firsthand if the user is doing anything incorrectly and if so talk the user through the particular task effectively providing remote training assistance.

At Smart IT we recommend our market-leading managed internet security services for your email and web. Spam and viruses are a considerable problem for organizations that receive thousands of harmful and unwanted emails everyday. Today, spam accounts for 90-95% of all emails and viruses for less than 1%. With external email scanning you can forget all about spam and viruses, and concentrate on tasks that will add value to your business.