Why Microsoft CRM 4.0?

Microsoft CRM 4.0 is a customer relationship management (CRM) solution that provides the capabilities and the tools required to create and easily maintain a clear picture of customers. Microsoft CRM does this from first contact through to purchase and post-sales. With modules for leads, sales, marketing campaigns, and customer service, Microsoft Dynamics CRM 4.0 delivers a fast, highly customizable, and affordable solution. It shows measurable improvements in every business process, enabling closer relationships with customers through their Microsoft CRM system.

Why Smart IT?

Smart IT has experience in implementing Microsoft Dynamics CRM for a many different types of clients in different industries including Real Estate, International Property, Banks(ING), Media, Insolvency and Automotive. Some of these implementations have included web and e-commerce integration as well as complete cross company workflow systems that ensure the delivery of improved client experience and service.

Microsoft CRM 4.0 provides a complete suite of powerful marketing, business management, sales and service capabilities. Microsoft CRM has the added advantage of a familiar and consistent user experience based on Microsoft Office and Microsoft Outlook®.

Whilst every Microsoft CRM 4.0 implementation is unique, all CRM 4.0 success stories rely upon fast and proficient user adoption. Microsoft CRM 4.0 is integrated directly into your Microsoft Office system and as such provides a familiar environment for users. Microsoft Outlook users can easily navigate between email, contacts, calendaring, and tasks. Additionally, for offline functionality, users can simply click “go offline” within Microsoft Outlook to take Microsoft CRM 4.0 data with them as they head out of the office.

Use Microsoft CRM with the Outlook client to utilise CRM in a disconnected or remote user mode. If you don’t have access to your company PC but you have access to the Internet, you can utilize the web client of Microsoft CRM to gain access to your important CRM data, tools and more.

With many successful implementations of Microsoft CRM 1.2/3.0 and the current 4.0 version, Smart IT has gained skills and knowledge in customising and writing plug-ins. This allows us to help you in integrating Microsoft CRM into your work place and procedures.

Smart IT has a wealth of experience in CRM consulting and training. This provides a professional level of consulting and training to take place to allow our customers to understand and gain high return on their Microsoft CRM system.

We offer expertise in CRM 4.0 licensing, CRM 4.0 deployment/ installation, CRM 4.0 customisation, CRM 4.0 training and CRM 4.0 support but most of all we strive to make Microsoft CRM 4.0 work for your organisation.

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